Good negotiation skills are important tools and solutions to “sticky” problems in professional communication.  Negotiation is at the core of conflict resolution and mediation. This training offers tools of how to become skilled in ways of communication and negotiation, with a foucs on consultative negotiation.

Learning Objectives:

1.    Discuss the four components of negotiation

2.    Review the stages of negotiation

3.    Explore the assumptions and expectations when negotiating

4.    Examine an application of negotiating

Target Audience: Public health staff

Tiers and Competency Domains: Tier 2 – Communication Skills, Cultural Competency Skills; Tier 3 - Communication Skills, Cultural Competency Skills, Community Dimensions of Practice Skills

Duration: 1 hour (self-paced)

Continuing Education Information: N/A

Format: Self-paced

Created: 10/24/17

Partners: Arizona Local Health Officers Association

Author(s): Elizabeth Kent, JD

Presenter(s): Elizabeth Kent, JD