Almost all activities in the workplace take place in the context of relationships. Relationships are built and maintained, bettered or worsened, through communication. Interpersonal communication skills are core competencies for those who are in charge to accomplish the work of the organization. This training will focus on communication and relationships between supervisors and supervisees in behavioral health organizations. Participants will learn components of, and tools for, effective communication to help support successful relationships in the workplace.

Learning Objectives:  

• Identify appropriate active listening techniques to use in the workplace
• Discuss the importance of communication in building and maintaining relationships among supervisors and supervisees in behavioral health organizations
• Identify and use effective conflict management techniques in the workplace
• Discuss cultural and generational differences at work and identify techniques to improve cooperation and understanding across cultures and generations

Target Audience:  Managers and Supervisors

Duration:  ~ 45 min

Continuing Education Information:  0.75 Category 1 Credits for CHES, 0.75 Continuing Competency Credits

Disclosures:  The planners, reviewers, and authors have no declared conflicts of interest

Format:  Web-based Training, Self-Study

Created/Updated:  July 2020

Author(s)/ Presenter(s):  Michael Dues, PhD, Mary Brown, PhD, Caitlin Meyer Krause, MPH

Arranged by:  Caitlin Meyer Krause, MPH; Instructional Specialist