Learn key strategies used by mediators to effectively engage conflict - and transform challenging situations into opportunities for learning and growth - in this Mediation: Making Conflict Constructive course. Conflict is a natural occurrence when people with different backgrounds, identities, views, and ideas come together to work on a shared project or goal. In these lessons you will learn essential skills to make conflict constructive rather than destructive, and elevate your confidence and competence in finding common ground and creative solutions.

Learning Objectives: 

By the end of this training learners will be able to:

• Recognize terms associated with mediation skills
• Identify strategies for constructive conflict engagement
• Apply mediation skills to conflict scenarios
• Generate options to resolve conflict scenarios

Format: Self-paced training (work at your own pace, use "save and exit" as needed).

Duration:  ~ 45 minutes

Arranged by: Dulce Rodriguez, BS

Subject Matter Expert: Caitlan Hendrickson, M.Ed., Owner/Founder, Mutuality Realized LLC

Target Audience: Public Health Professionals including community health workers, doctors, nurses, social workers, dietitians, and health educators.

Published: April 2025

Disclosures:  The planners, reviewers, and authors have no declared conflicts of interest.

CE Available: 

• Continuing Education Contact Hours for Certified Health Education Specialists (CHES): This program is designated for Certified Health Education Specialists (CHES®) and/or Master Certified Health Education Specialists (MCHES®) to receive up to 0.75  total advanced Category I continuing education contact hours (0.75 Continuing Competency Credits). WRPHTC provider number 99036.

The WRPHTC is a Designated Multiple Event Provider of Continuing Education Contact Hours (CECH) for Certified Health Education Specialists (CHES) through the National Commission for Health Education Credentialing, Inc.